Support
Support
One person reads this mailbox and answers it. There is no ticket system, no bot and no queue position.
Common questions
Answered here first
If one of these is your question, you have the answer without waiting for us.
How much does it cost?
Nothing. There is no purchase, no energy meter and no paid continue. Retry is free and instant, and it always was. The game is paid for by advertising, and the rewarded ads are the kind you choose to watch.
How do I change my ad consent?
Settings, Privacy, Ad consent, inside the game. It reopens the same form you were shown the first time, and you can switch personalised ads off or back on as often as you like.
I got a new phone. Where is my progress?
On the old one. Progress is stored on the device and there is no cloud save, which is the trade for a game with no account and no login. A new phone starts at intake.
Take my daily board entry down.
Send us the handle on the entry, the word and the number, and we will remove it. The board only keeps 2 days, so it goes on its own shortly either way.
The game will not start, or it crashes.
Tell us the device, the operating system version and what you were doing. There is no crash reporting in the game, by design, so your message is genuinely the only way we find out.
Can I turn the flashing and the shake off?
Yes. Reduced motion is a setting in the game and it follows your system setting as well. It never changes difficulty: same spawn rates, same heat, same board. It takes away movement, never information.
Is there a way to play it on PC?
No. HEATSINK is built for one thumb in portrait on a phone, and there is no desktop version planned.
Writing to us
What to put in the message
None of it is required. All of it saves a round trip, and a bug report without a device and an operating system version is one email before anything can be looked at.
- Your device and its operating system version.
- What happened, and what you expected instead.
- The sector and stage, if it was during a run.
- Your board handle, if the question is about the daily board.
Your information
Asking us about your data
HEATSINK has no account and no login, so most of what it holds is on your phone and is deleted with the app. What does reach us, and what to do about each of it, is set out in the privacy policy.
Requests about your information go to the same address as everything else and are answered within 30 days.
Still stuck?
Write to us. Tell us the device and what happened, and we will take it from there.